Skip to main content
    1. Home
    2. FAQ Home
    3. Payment
    4. Why are you asking for my residential address?
    • Check-in
    • Airline Schedule Change
    • Baggage / Baggage information
    • Ticket changes and cancellation
    • Payment
      • What payment methods are accepted at Gotogate
      • What currencies are accepted at Gotogate
      • Does it cost more to pay by card?
      • Why are you asking for my residential address?
      • My account was charged for a failed booking. When will I get my money back?
      • Why was I charged in a different currency than the one linked to my card?
      • Why did the cost of my flight increase?
      • Why is my card being declined?
      • I get an error message when I try to pay; what should I do?
      • What should I do if I'm charged twice for my booking?
      • Where do I find my invoice?
      • Why is online payment not working for me?
      • Can I request that my refund be sent to a different bank account?
      • Why haven’t I received my refund yet?
      • Why is my voucher not working?
      • What if I don’t receive a booking confirmation email after being charged?
      • Show all
    • Before I book
    • Self-Transfer
    • Products and Services

    Why are you asking for my residential address?

    Our goal is to provide a smooth booking experience for our customers while requesting as little personal information from them as possible.

    However, in some cases, we require more extensive information, including your residential address, to safely authenticate the transaction.

    Products and services

    • Cancellation protection

    About us

    • About us
    • Terms and Conditions
    • Privacy Policy
    • Information on cookies
    • Accessibility Statement

    Support

    • Contact us
    • FAQ
    • Airline Information
    • My Bookings

    Log in

    My Bookings
    • Visa
    • Mastercard
    • American Express
    • IATA
    Gotogate / OY SRG Finland AB, ID Org no. 1925453-7, VAT no. FI19254537
    © 2025 Gotogate. All Rights Reserved.